Question 1

What materials are used to create the world maps?

Accepted Answer

Our world maps are crafted using ultra high definition printing on premium materials. Each piece is encased in glossy acrylic glass for a sleek, modern finish and superior protection. The map is mounted on a sturdy polyethylene core and reinforced with an aluminium dibond backing, ensuring exceptional durability and lasting quality.

Question 2

What are the dimensions of the world maps?

Accepted Answer

All world maps come in a standard size of 1800mm x 1150mm, making them a striking centerpiece for any space. This substantial size ensures your map stands out as an impressive focal point in your room.

Question 3

Do you offer different sizes of world maps?

Accepted Answer

At the moment our world maps are available in a standard size of 1800mm x 1150mm. This size has been carefully selected to provide a striking visual impact and ensure detailed clarity. We may offer additional size options in the future.

Question 4

What is the weight of the world map?

Accepted Answer

Each world map weighs approximately 20kg offering a substantial, durable design that ensures stability and longevity once mounted.

Question 5

Will the colours on the world map look exactly like what I see on my screen?

Accepted Answer

Due to differences in screen settings and lighting conditions there may be slight variations in colour between what you see on your screen and the final product.

Question 6

Will the colours on the world map fade over time?

Accepted Answer

No, our world maps are printed using premium UV resistant inks that ensure the colours remain vibrant and do not fade, even with prolonged exposure to light.

Question 7

How do I care for my acrylic glass world map?

Accepted Answer

To keep your world map looking its best, gently clean the surface with a soft microfiber cloth and a mild glass cleaner. Avoid using abrasive materials, harsh chemicals or excessive pressure to prevent scratches and maintain the glossy finish of the acrylic glass.

Question 8

How do I hang the world map on my wall?

Accepted Answer

Although all our world maps come equipped with a ready to hang professional railing system, we do not provide mounting hardware as wall types can vary. We recommend seeking professional advice to determine your wall structure and choose the appropriate hardware to securely install your world map.

Question 9

Are world maps suitable for outdoor use?

Accepted Answer

Our world maps are designed for indoor use only. The materials used, including acrylic glass are not suitable for exposure to outdoor weather conditions. Please keep your world map in a dry indoor environment for optimal longevity.

Question 10

How long does it take to receive my order?

Accepted Answer

Each world map is made to order, which typically requires 10-20 business days for production. Once completed, shipping within the United Kingdom usually takes an additional 3-5 business days. For deliveries outside the UK, shipping times may vary depending on the destination.

Question 11

Do you ship internationally?

Accepted Answer

Yes, we do offer international shipping. Shipping costs, customs duties, taxes and any other additional fees may apply depending on your location. These charges are the responsibility of the customer and will be payable upon receipt of the order. Please check with your local customs office for more information on applicable fees and regulations.

Question 12

Which countries do you deliver to?

Accepted Answer

We offer worldwide delivery, subject to courier availability. After your purchase is confirmed we will verify the feasibility of delivery to your location. If we are unable to deliver to your specified address we will promptly notify you and offer either a full refund or the option to arrange delivery to an alternative preferred location.

Question 13

Can I track my order?

Accepted Answer

Once your order has been shipped you will receive an email with tracking information. For international orders, please note that tracking may not always be available or updated consistently, as it depends on the courier's system and customs processing. If you experience any issues or delays, feel free to contact us and we will assist you to the best of our ability.

Question 14

How is my order packaged for delivery?

Accepted Answer

We take great care in packaging each world map to ensure it arrives in perfect condition. Your world map is carefully protected with professional, secure packaging materials to safeguard it during transit. However, in the rare event that your world map arrives damaged, please contact us immediately. We are committed to resolving any issues and will work with you to either replace the damaged item or issue a refund, depending on the circumstances. Your satisfaction is our top priority!

Question 15

What happens if the world map arrives damaged?

Accepted Answer

If your world map arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue, whether that means providing a replacement or issuing a refund. Customer satisfaction is our priority and we’ll ensure you are taken care of.

Question 16

What should I do if my parcel hasn’t arrived or is lost?

Accepted Answer

If your parcel hasn’t arrived within the estimated delivery time, please check the tracking information provided in your shipping confirmation email. Sometimes there may be delays due to external factors like customs or courier issues.
If the tracking shows no updates or indicates the parcel is lost, contact us immediately. We’ll work with the courier to investigate the issue and ensure a resolution, whether that means locating your parcel or arranging for a replacement.
Your satisfaction is our priority and we’re here to help every step of the way.

Question 17

Where can I apply my discount code?

Accepted Answer

To use a discount code, simply enter the code in the designated field at checkout. The discount will be applied to your order total before completing the purchase. Please make sure the code is valid and check for any specific terms or conditions that may apply.

Question 18

Can I cancel my order after placing it?

Accepted Answer

Since each world map is made to order, cancellations must be requested within 24 hours of placing your order. After this period, production begins and cancellations may no longer be possible.

Question 19

What happens if I need to cancel my order after the 24 hour window?

Accepted Answer

Once production has started, we are unable to cancel the order. However, if you need to cancel, please contact us as soon as possible and we will do our best to accommodate your request.

Question 20

Can I return or exchange my world map?

Accepted Answer

Since each world map is custom made  we cannot accept returns or exchanges unless the item arrives damaged or defective. If you experience any issues with your order, please contact us promptly and we will work to resolve the matter.

Question 21

Are there any additional fees for my order?

Accepted Answer

There are no hidden fees or additional costs once your order has been placed. The delivery charge is included in the checkout process, but please note that for international shipping the delivery charge may vary depending on your location. You will be able to view the exact shipping cost at checkout before confirming your order. Additionally, international orders may be subject to taxes or customs duties, which are not included in the price of the world map and will be payable upon receipt. If you have any questions or concerns feel free to contact us.

Question 22

Is there a warranty on the world maps?

Accepted Answer

Yes, we offer a warranty on all our world maps against manufacturing defects. If you encounter any issues related to the quality or integrity of your world map, please contact us and we will assist you with a replacement or refund.

Question 23

What should I do if I notice a mistake on my order?

Accepted Answer

If you notice any issues with your order, such as incorrect details, please contact us as soon as possible. We aim to resolve any problems quickly and will work with you to ensure your satisfaction.

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